FAQs
現在、多くの人がアルコール消毒剤を使用しされているかと思います。
消毒剤で濡れたままの手で革に触ると、変色や変質等、取り返しのつかないダメージを与える可能性があります。その為、革に触れる時は、手が完全に乾いていることを確認してください。手が乾いていれば、製品を損傷することはありませんので、ご安心ください。
コロナの大流行から学んだことがあるとすれば、我々は時には状況に適応しなければならない、ということです。しかし、心配しないでください。これによりケンブリッジサッチェルの製品を楽しむことが、妨げられることはありません！
Our delivery times are shown here.
まずはご注文いただき、誠にありがとうございます。納期は上記の通りです。商品を製造する工房からラッピングして発送しますので、対応は迅速です。ご不明な点がございましたら、メールでお問い合わせください: japan@cambridgesatchel.com
トランクはオーダーメイドで、別売りです。
コンビニ払い、Payeasy、Linepay、Paidy、銀行振込をご利用頂けます。
はい、あります。購入日より12か月間は、弊社責任による不具合については、無料で修理または交換いたします。それ以降も、何年間もバッグをお使い頂くために、商品の外観を保ち、きちんとご利用いただけるようお手伝いさせていただきます。当社の創設者であるジュリーは、2008年から仕事用バッグとして使用している15インチのダークブラウンのサッチェルを今でも使っています。私たちは、商品の品質と職人の技術に誇りを持っています。商品は経年変化しますが、少しのお手入れすることで、レザーはより良く年を重ねることが出来ます。
早急に、メールかお電話をください。弊社の梱包と発送は迅速です。変更がある場合は、すぐにご連絡をお願い致します。最善を尽くして対応いたしますが、注文が発送済みとなった場合は、対応できませんのでご了承ください。
ご心配をおかけして申し訳ありません。できるだけ効率的にお届けするために、注文を分割する場合があります。残りのご注文は、初回注文のすぐ後にお届けいたします。
弊社のアイテム名の一つで、サッチェルとブリーフケースの間の商品です。便利な持ち手の付いたサッチェルのことです。
刻印サービスのことです。金属の箔押し／箔無し共に、熱駆動のプレス機を使用してレザーに文字やロゴを刻印します。この加工によりバッグはあなただけのものにカスタマイズされます。詳細やイメージは、こちらをご覧ください。
こちらからご確認下さい。
Things to note:
All orders are shipped from the UK and must be returned to our UK address.
All returns should be sent back in the original packaging provided including the dust bag. We are not able to accept items that have been embossed – unless the item is faulty. You may be required to provide photographic evidence before a return will be authorised. Once your return request has been authorised, please package up the unwanted item and enclose the returns form inside the parcel. Please ensure that all shoulder straps/backpack straps are inside the bag, to avoid damage in transit.
Step one
Please contact our Customer Care team by emailing returns@cambridgesatchel.com to let them know you wish to return an item. Simply quote your Order Number, product and reason for returning.
Step two
You would have been issued a returns form in your parcel when it arrived, please fill in the details on the form and add the ARN number that you have been issued with. Please then enclose this inside the parcel you are returning. If your item was a gift or you have lost your returns form then please let the team know when you request a return by email, and they can send you an alternative returns form to complete.
Step three
When returning your item, we recommend that you use a signed-for postal service, as unfortunately the Cambridge Satchel Co. cannot be held responsible for any losses in transit. Please also ensure that returns documentation are marked as “Returning goods to sender as not suitable”. Please be advised that you will be responsible for the cost of the return postage and any re-delivery charges for exchanges if the item isn’t faulty.
Step four
We will be in touch to confirm that we’ve processed your refund or that your new purchase is on its way to you. Refunds will be processed within 7-10 working days via the original method of payment. We are unable to guarantee the date the refund will credit your bank account as it will depend on your bank or credit card issuer.
You can refund or exchange all unused and unembossed purchases within 28 days of you receiving your parcel. We do request that you get in touch with us regarding the return of your bag within 14 days. We do not offer refunds or exchanges on products which have been embossed.
You are able to refund or exchange items within 28 days to any of our shops. The product must be unused and unembossed and you must be able to show your proof of purchase.
We understand it may not be convenient for you to return to one of our shops to return a purchase bought in-store. Therefore you can refund and exchange all unused and unembossed purchases within 28 days by contacting our customer services team at returns@cambridgesatchel.com
You can contact our returns team at returns@cambridgesatchel.com
You can bring the item into a store and we will send it to the Workshop for them to process the refund. This will mean that there will be additional time on the refund process. We can offer exchanges in store for an item of the same price or higher.
If your bag is faulty, we are more than happy to assess this for you. We will then advise if you are eligible for an exchange or a replacement item depending on the nature of the fault, and the age of the product. Please send a photograph of the fault, as well as your order number to returns@cambridgesatchel.com and we will get back to you as soon as possible.
If items from your order are faulty and you have supplied the information requested to support your complaint, we will then cover the cost of postage.
If you think there is a problem with your return, you can speak to a member of our returns team by contactingreturns@cambridgesatchel.com
Once we have received your return and have processed it, you will receive notification that your refund is on its way. It should then take 7–10 working days for your refund to be processed.
We are unfortunately unable to price match sale items.Previously bought items may be returned if they have been purchased within 28 days, and are in an unused and new condition and re-purchased at the lower price. Embossed items cannot be returned.
Embossed items cannot be returned. This includes all symbols that you have personally selected and added to your order, including the free bicycle symbol.
